Warranty Policy
Orders of a Gtech Vacuum, Carpet Sweeper, Lawnmower, Grass Trimmer, Hedge Trimmer, or Power Tool are covered by a 2-year warranty.
All other products, such as spares and accessories, are covered by a 6-month warranty.
To qualify for your warranty, you’ll need proof of purchase.
Summary
- Your warranty starts on the date of purchase (or the delivery date if later).
- If your product is replaced during the warranty period, the original end date of the warranty will still apply.
- Any replaced parts or products will become the property of Gtech USA
- This warranty is in addition to your statutory rights as a consumer.
What’s not covered
The warranty does not cover:
- Normal wear and tear (e.g. belts, brush bars, batteries).
- Accidental damage, misuse, neglect, or careless operation not in line with the user manual.
- Blockages — see your user manual for guidance on clearing these.
- Use of the product for anything other than normal domestic household purposes.
- Use of parts or accessories that are not genuine Gtech USA components.
- Repairs or alterations by anyone other than Gtech USA or its authorised agents.
- Purchases from unofficial third parties (not Gtech or an authorised retailer).
Need help?
We're always happy to help with product support, troubleshooting advice, or any warranty requirements, including arranging replacement parts when needed.
Simply drop us an email at support@gtechhome.com or use the form on our Contact Us page. Our friendly Gtech customer team is based over in the UK and will aim to get back to you within 24 hours.
International orders
For international orders, delivery charges will apply for both faulty and non-faulty product returns.