Warranty Policy

Orders of a Gtech Vacuum, Carpet Sweeper, Wet & Dry Vacuum, Lawnmower, Grass Trimmer, Hedge Trimmer, or Power Tool are covered by a 2-year warranty.

All other products, such as spares and accessories, are covered by a 6-month warranty.

To qualify for your warranty, you’ll need proof of purchase.

Summary

  • Your warranty starts on the date of purchase (or the delivery date if later).
  • If your product is replaced during the warranty period, the original end date of the warranty will still apply.
  • Any replaced parts or products will become the property of Gtech USA
  • This warranty is in addition to your statutory rights as a consumer.

What’s not covered

The warranty does not cover:

  • Normal wear and tear (e.g. belts, brush bars, batteries).
  • Accidental damage, misuse, neglect, or careless operation not in line with the user manual.
  • Blockages — see your user manual for guidance on clearing these.
  • Use of the product for anything other than normal domestic household purposes.
  • Use of parts or accessories that are not genuine Gtech components.
  • Repairs or alterations by anyone other than Gtech or its authorised agents.
  • Purchases from unofficial third parties (not Gtech or an authorised retailer).

If you are unsure whether your product issue is covered, please contact our Customer Support team at support@gtechhome.com.

International orders

For international orders, delivery charges will apply for both faulty and non-faulty product returns.